Switch to Hapana without a hitch.
Don’t miss a beat when you migrate your gym software to Hapana. We’re here to guide you through the entire journey.
- Transfer your historical data and client base
- Keep your staff and members in the loop
- Get comfortable with your new, smarter system
Go live in under 90 days.
Our hands-on engineers are here to help move your legacy system across, with minimal downtime. We know setting expectations early is the key to success.
Introduction and preparation
Before we flip the switch, ensuring you and your team feel prepared and supported is our top priority.
- Meet your onboarding team
- Set up goals, timelines, and expectations
- Dot all of the Is and cross the Ts
Understanding your core business
We’ll dive into your current processes and identify areas for improvement so you get the most from your gym software.
- Tell us what’s been working and not working
- Uncover your workflows, member journeys, and goals
- Align your business needs with our platform capabilities
Building for the future
Hapana fits into your business, not the other way around. We’ll configure and customize tools to suit your needs.
- Review admin accounts and sandbox environment
- Set up memberships, packages, and classes
- Give your members a heads-up that change is coming
Training for your success
Your team will be empowered and comfortable navigating Hapana features. What may have felt daunting will become second nature.
- Live training for how-to ambassadors
- Training webinars, self-paced online courses, and Q&As
- Templates, guidance, and best-practice tips
Migration and go-live
We’ll make sure every checklist box is ticked and nothing has been missed. It’s go-time.
- Get direct support before, during and after launch
- Validate all project tasks are complete
Transition to account management
By this stage, your business is humming on powerful software. Now you can focus on your ambition, not logistics.
- Rely on continued support from the Account Management team and Global Support team for long-term success.
Hapana will be an extension of your team from set-up to scale-up.
Increase in revenue
Increase in class bookings
More intro offers and trials
Increase in memberships
What you need to know
Keeping each other in the loop is key to a successful migration. We’ll give you visibility so you feel comfortable throughout the process.
Our migrations take less than 90 days with minimal downtime. Keep in mind that timing will depend on a few things, like which platform you are migrating from and how quickly implementations are made by your business. We’ll share goals and timelines with you in advance, plus you’ll be kept up to date in a personalized project management board.
Migration of your gym SaaS will be a partnership. While we will guide you, provide training and templates, and help with configuration, your involvement will be important to keep the project moving. Each step will be on a project management board, so you’ll know what to expect.
Tell them that something exciting is coming because their gym community is about to get a lot more engaging. We’ll provide you with email templates, timings, and best practice tips – all wrapped in a bow.
While moving to a new software can feel awkward at first, it will soon feel like second nature. We’ll provide in-person training for Hapana ambassadors in your team, as well as webinars and Q&A sessions. Your staff will then feel empowered and able to do their jobs more efficiently than before.
Yes, depending on which software you are migrating from, you’ll be able to lift and shift your data and client base.
Yes, you’ll be able to launch a custom-branded mobile app packed with powerful features that your members will love. To use our branded app, you need to be a registered business (if you’re a sole proprietor then it’s not for you). You’ll also need to enrol in the Apple Developer Program.
No problem! We will be with you at every step, and take the time to train you so you feel comfortable. Plus, you’ll still have access to an Account Management team to support you once migration is completed.
We love partnering with ambitious businesses. So much so, we have a dedicated team of experts who will help you scale. Whether you want to open up more sites in your city or expand across the globe, we’ve got you.
Switch in 90 days or less with expert migration support
Find out how Hapana can elevate your member experience, save time on operations, and help you reach your ambitious goals.
