Tribute Boxing gets better support and member experience.
Here’s how switching to Hapana to focus on member retention made Mari and the team feel comfort and relief.
First, a bit about Tribute Boxing.
Tribute Boxing is a boxing gym, but it's a little bit more of a niche market as it also offers the functional side of things. All of their classes are half functional, half boxing. They’ve been going since 2016. They have three locations, with two more opening soon.
Why did Tribute Boxing choose Hapana?
There were a few important factors they were looking for when it came to migrating their fitness software, especially based on their experience with their previous CRM/platform. Hapana took the time to understand concerns, target solutions, and execute them.
“When we were migrating to Hapana from the previous platform, we started to feel a lot more comfortable. There was someone there to answer our calls, no matter what time of day.”
A big factor was the relationship and support they got throughout the whole process. Support was right up there with functionality. Just because they were migrating platforms didn’t mean they were going to close up shop. Migrating is always going to come with hurdles and hiccups but Hapana guides that process.
What platform features are important to Tribute Boxing?
Tribute Boxing is all about member retention. It’s right up there with landing a new member, if not more important. That comes from experiences in boxing classes but, on the flip side, it’s also their experience with booking into the class and having the right payment systems in place.
“It’s all the little member experiences, and their journey in general, that keep our members around.”
Mari knows that it’s all well and good to get new members through the door but if member experiences aren’t up to scratch once they’re in the door, then there’s no point pouring money into acquiring new members.“The member experience and what they go through when they're using the app, and Hapana in general, is next to none”, said Mari.
What is Tribute Boxing looking forward to?
When it comes to what Mari and the team are most excited about when partnering with Hapana, Mari said, “Hands-down, it’s the new functionality being rolled out. Knowing that Hapana is also on a journey is comforting.”Hapana is excited to keep growing with Tribute Boxing, too. Onwards and upwards. Book a demo to see how Hapana can help your business.
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