Customer Success

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The customer success experience you should expect from a platform partner

Technology has done wonderful things for the advancement of the health and fitness industry over the past 25 years. Trust me – I’ve seen it all. We wouldn’t be able to do even a fraction of what we do now in customer success without the great technology products and the innovation we’ve seen in multiple …

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Hapana Executive Gem Elliot

Hapana Executive Profile: Gem Elliott

For all the preparation that goes into launching a health club, or new location of a boutique studio concept, success or failure eventually falls at the hands of sales and marketing. Gem Elliott knows success firsthand. The devil is often in the details – in how the prospect’s needs are unpacked, in how their goals …

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